Manage Your Team Empowerment Dynamics

What you say and how you say it is a part of what makes communication effective, but it’s not the whole story. The assumptions you make about your exchanges with others (both verbally and non-verbally), and what roles you assume in those exchanges also plays a big role in your communication.

In this class, you will explore the “below the waterline” keys to effective communication through the Ladder of Inference and the Drama Triangle; and you’ll walk away with new insights and tactical tools to advance your communication skills.

At the end of this course, participants will be able to:

• Explore how we create stories through perceptions and inferences
• Reflect on the roles we gravitate towards
• Make steps towards shifting to more empowered states of communication